Refund Policy
Last Updated: February 2026
Our policy is transparent and fair.
For Donors
Donations on BondHeal are generally non-refundable as they are disbursed to hospitals quickly. However, if a donation was made due to a technical error or in the wrong amount, please contact us within 48 hours for a refund request at support@bondheal.com.
Fundraiser Cancellation
If a fundraiser is determined to be fraudulent, all collected funds that have not yet been disbursed will be refunded to the respective donors automatically.
Common Questions
Can I cancel my donation?
Due to the urgent nature of medical needs, donations are usually non-refundable once disbursed. Technical errors can be addressed within 48 hours.
What if the patient doesn't need the extra funds?
Surplus funds are either refunded to donors or used for other urgent medical cases with donor consent.