Refund & Cancellation Policy

At BondHeal, we facilitate philanthropic donations for medical and social causes. Because these contributions are often disbursed immediately for life-saving treatments, we follow a strict policy regarding refunds.

1. General Non-Refundability

Once a donation is made and the funds have been disbursed to the hospital or the beneficiary, the payment is final and non-refundable. Donors acknowledge that their contribution is a voluntary gift for a specific cause.

2. Exceptions (When a Refund is Possible)

A refund may be initiated only under the following specific circumstances:

• Technical Errors: If a donor is charged twice for the same transaction due to a technical glitch on the platform or payment gateway.
• Fraudulent Campaigns: If BondHeal’s Trust & Safety team identifies a campaign as fraudulent before the funds are disbursed, we will initiate a full refund to all donors.
• Unauthorized Use: If a donor’s card or account was used without their permission (subject to proof from the bank).

3. Timeline for Refund Requests

• Donors must report any technical error or unauthorized transaction within 48 hours of the donation.
• Requests should be emailed to ykunald4802@gmail.com with the transaction ID and proof of the error.

4. Refund Processing

• Approved refunds will be credited back to the original payment source (Bank Account, Credit Card, or UPI ID) within 7–10 working days, as per standard banking procedures.

5. Patient Demise & Surplus Funds

In the unfortunate event of a patient's death:

• Funds already spent on hospital bills are non-refundable.
• Any unspent surplus funds will not be refunded to donors; instead, they will be redirected to another verified medical campaign on the platform to ensure the life-saving impact of the donation is maintained.